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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
293 ratings and 168 comments received in the last 90 days.
29 November 2025
It was very quick and efficient
29 November 2025
Everything was handled proffessionally.
28 November 2025
Made it so easy.
24 November 2025
Ben Miller was very helpful and efficient with the ordering process and kept me informed regularly of the delivery schedule. Ebony Greenwood & Ben were also very helpful with the on the day collection paperwork and in car tech set up and demo.
17 November 2025
The entire process, overseen the entire way by Ollie, was absolutely seamless & a real joy.
07 November 2025
Josh did a really good job explaining everything and getting through all the paperwork as efficiently as possible
04 November 2025
I feel the aftercare with BMW is better than most car dealers .
26 October 2025
Ocean BMW Torbay is excellent. They are all super helpful. Especially Jermaine Gareth and Dan.
24 October 2025
Again, great experience.
17 October 2025
Good communication
15 October 2025
Will made every effort to prepare the car before I was away - and managed to get it done earlier than expected. The handover was detailed and informative.
15 October 2025
Only issue was the delivery stop on the car but the centre handled it well by providing a Loan car
04 October 2025
Josh and the team were friendly and informative. This made the whole buying process easy and stress free. As well as showing and explaining all the specs in the new car.
03 October 2025
Ollie I was extremely knowledgable and always smiling
03 October 2025
Excellent friendly & knowledgeable sales support throughout the whole process
01 October 2025
All went smoothly, any problems we could speak to our salesman.
30 September 2025
No problems at all. Picked me up from station and provided all help requested.
27 September 2025
Jermain & Dan were brilliant ?? Very informative & great to deal with.
22 September 2025
First class
18 September 2025
From start to finish, Will was fantastic, always on hand and so helpful.
16 September 2025
It was a brilliant experience ordering the car I really wanted in an individual colour. Ocean spent a lot of time explaining every option to make sure it was my perfect spec. I was kept informed throughout the process with regular updates.
07 December 2025
As always, everyone ensured the whole experience went smoothly from the original booking to collecting the car.
07 December 2025
Car came back looking fine.
06 December 2025
Easy to arrange my service, easy handover process
04 December 2025
As above plus felt valued
04 December 2025
As above
03 December 2025
Very good
03 December 2025
The problem I had was sorted out by Sue in the Service Department and Will in the Sales Department. They did everything they could to get the Car recovered and the Problem Sorted
02 December 2025
Local and excellent service
02 December 2025
I took my car in with 2 problems. After spending over 1k on fixing them the problems still remain.
02 December 2025
Good communication
01 December 2025
As above
01 December 2025
As above, plus I had a very pleasant talk with your service operator who brought my keys back to me and expressed his appreciation of my car and the way I had looked after it since buying it new from yourselves in 2006.
01 December 2025
Check in and handover on completion we're done efficiently and on time . Additional recommended work was explained and organised for the following day and this was completed in good time .
01 December 2025
I came wanting one serious suspension problem to be diagnosed and rectified but first had to endure the mandatory visual inspection/traffic light report on a host of other non-essential issues before focusing on the key matter at hand.
01 December 2025
good communication and professional service
01 December 2025
Did exactly what they said they would do
29 November 2025
Just lovely service from start to finish - really easy and stress free! Everything explained really well
29 November 2025
As above with the addition of having absolute trust in the team.
28 November 2025
As above ,and she had my very dirty car washed !!
28 November 2025
Due to the error in the work required this did cause a lot of stress as it was approximately £3200 also a lot of hassle making trips to BMW paying for a taxi, although the other trips a pick up and drop off service was provided. Works req £179
26 November 2025
really good
26 November 2025
Again, great communication, friendly staff and excellent customer service.
25 November 2025
The work was well done and done also supplied a video for the health check.
25 November 2025
Really helpful and got me in super quick. Really important for me in this instance as my heaters weren't working and I had 2 trips over an hour at less than 3 degrees!
24 November 2025
Very good service man can was done quite early
24 November 2025
Very satisfied. Very pleased with the way Sue Kiely dealt with the whole process
24 November 2025
Have never had a bad visit at plymouth branch. Always upfront with me and always taking good care of my car. I have always had bad experience with other garages but I have stayed with BMW for abit now and will Continue too.
24 November 2025
Always polite and efficient.
23 November 2025
Completely satisfied
23 November 2025
Amazing as always.
22 November 2025
As i was buying a new to me used car, I understand that the car had been through your workshop and visited the body repair shop before being offered for sale. The car was prepared and presented to the highest standards it makes me feel very confiden.
20 November 2025
Good experience.
20 November 2025
Exxellent
16 November 2025
Very good
16 November 2025
Would have been 5 star however after checking my I-Drive, the service history has been removed, and only the three services carried out by BMW main dealers now remain. This is largely frustrating as I have limited paperwork and relied on idrive data
16 November 2025
Excellent service team.
16 November 2025
Knowledgeable and helpful staff
15 November 2025
Good communication throughout the whole process
15 November 2025
I only come to you at Ocean, as I trust you and you always help me.
13 November 2025
On the day Richard Bull was good but he has failed to respond to my email explaining the issue has t been fixed and asking for action. I also notified the sales team and they haven't responded either
13 November 2025
I know I can rely on trusted service
11 November 2025
Fully satisfied as everything dealt with efficiently and professionally
11 November 2025
The service we had was good and the investigation charges were reasonable.
11 November 2025
Richard, my service advisor, was polite, friendly and efficient.
11 November 2025
Had to book my car in 4 times to fix an issue! Twice I booked a service slot and then to be told later in the day of the service slot (having dropped off my car early in the morning) that the parts had not been delivered so uable to fix problem!
11 November 2025
All arranged perfectly for me at Plymouth.
10 November 2025
Attentive service
10 November 2025
It would have been a five, please explain to me that when the BMW badge was removed for work to be carried out it was left to me to refit it.
10 November 2025
Kept informed
10 November 2025
Very helpful, booked taxis for me whilst car was in for service.
08 November 2025
Work on both cars started and completed on the same day, very convenient thank you. Plenty of customer parking and the ability to drop keys off out of hours is particularly convenient for me.
08 November 2025
Good staff on the service side and technicians who now their subject
08 November 2025
I gave 4 stars because the car was not washed even though I was asked again at the dealership if i required a car wash it still wasn't done,only a minor niggle though.
06 November 2025
Friendly informative advisor
05 November 2025
Chris at Ocean has been a pleasure to deal with.
04 November 2025
Wonderrrrfull
04 November 2025
As a longstanding and loyal customer we are well looked after by the helpful team. Work is completed to time and high quality with questions and queries considered and responded to rapidly.
03 November 2025
My service representative was amazing at keeping me updated throughout my cars time in the workshop.
03 November 2025
Very helpful on the phone, booked in the car quickly and the service team were very helpful
03 November 2025
Polite and efficient
03 November 2025
Dealt with smoothly and quickly
02 November 2025
Provided detailed feedback and updates.
01 November 2025
The whole experience was excellent from start to finish. Phil was incredibly helpful as always and seems to always go above and beyond. Thank you
01 November 2025
My car was in for a recall on 3 items. All work was carried out without any problems.
01 November 2025
Having traveled a long distance to collect my new car, overnight accommodation was arranged which helped. The handover was done by Ebony which was her first ever, and she did well ??
30 October 2025
As no 1 answer
30 October 2025
Recall dealt with easily and quickly
30 October 2025
Because of Sue, I can't remember how many cars I've bought from you and I would have never bought another one if it wasn't for Sue
28 October 2025
Too many phonecalls/texts reminding me of My appointment, once would suffice, more than that is intrusive and annoying. Otherwise it would be a 5
28 October 2025
Very satisfied with all aspects of the service polite friendly staff that talked through what you needed to know
27 October 2025
Satisfied and kept updated
27 October 2025
Friendly professional service.
27 October 2025
Again excellent service.
26 October 2025
Efficiency
24 October 2025
Better than I thought it would be compared with my dealings with other dealers
23 October 2025
Good investigation of difficult fault, explanation given in detail and work carried out efficiently resolving issue. Kept informed by phone by Ocean staff. Loan car provided whilst work done.
22 October 2025
The lady dealing with me 10/10. but there is a complaint as below
21 October 2025
Staff were very nice
21 October 2025
The two gentle Martin and Richard were excellent. Martin went out of his wat to support me with thevwarranty process. He was just superb. His communication was excellent too. He always kept me updated
21 October 2025
Happy
21 October 2025
Took from 23/9/25 17/10/25 to detect and repair the on screen problem and the water leak. Never ever had this problem with the Service before
20 October 2025
Met all my expectations
20 October 2025
Great service as usual, I also like the health check videos
20 October 2025
Prompt & helpful service. The car service was excellent & it was cleaned thoroughly. Helpful advice from the staff.
19 October 2025
Great service as always, easy check in, good communication throughout, easy pick up of car when finished
19 October 2025
Excellent service
19 October 2025
My previous visit in Jan of this year was not great. Service team and booking staff were very different this time. They were helpful and made me feel like a valued customer.
18 October 2025
Good
18 October 2025
Great service, trustworthy, quick turnaround.
18 October 2025
I have opted for both the service contract and extended warranty which the service department recommended. This makes paying for the services easier and cheaper. I have had to use the warranty a couple of times which the team progressed for me.
17 October 2025
Although car was booked to do MOT early (bmw kept car) Mot was finished at 1638
15 October 2025
completely the best
14 October 2025
No concerns
12 October 2025
Problem Solved and excellent customer service from Sue
12 October 2025
Work completed as discussed.
12 October 2025
Great service professional and polite
11 October 2025
My car was booked in the afternoon before it's MOT and ready for collection mid morning having passed and washed! First class service.
10 October 2025
I was threatened with a £3500 cost for something I thought should be under warranty but that changed and the job was done under warranty, Then the staff were excellent in helping me understand the problem and then keeping me informed of progress.
09 October 2025
Could not fault the service one bit. On time. Friendly. Informative. Efficient.
09 October 2025
Very efficient service and communication.
08 October 2025
Very friendly staff who went out of their way to get the recall work done within the day.
08 October 2025
All was done as stated, without any fuss and with some enjoyable humour.
07 October 2025
From booking in to getting my car back was excellent would like to mention Phil who looked after me and really went beyond to ensure all he could do for me thank you
07 October 2025
The personal service I received from Phil was excellent.
07 October 2025
Very satisfied with the overall experience
06 October 2025
Job was completed to my satisfaction
06 October 2025
Mitch is outstanding, a true asset to the team. Top man.
06 October 2025
quick and efficient service. again friendly and professional service from Phil on the service desk. nothing too much trouble.
05 October 2025
Extremely helpful. Always given a breakdown of everything that has been done
05 October 2025
Serviced as requested.
04 October 2025
I waited an hour and a half for two front tyres to be changed. I'm not sure if this is normal, but feel as if this is a 30-40 minute task at most. Also, I have noticed my NSF wheel is now my OSF wheel and vice versa. Not great.
03 October 2025
Excellent
02 October 2025
Friendly service
02 October 2025
Very satisfied with service. Reasonable price
02 October 2025
Poor service to client. Took 2.5hrs to fit two new tyres. A promised free car wash not done. Bonnet left open, which caused an immediate necessary stop on carriage way.
02 October 2025
The service was excellent and the staff member conducted himself in a professional, proficient and helpful manner, clearly advising of the process and service being completed.
01 October 2025
Very friendly and professional team
30 September 2025
Smooth service experience which made visit stressless
29 September 2025
Faultless service
29 September 2025
Good all round service.
29 September 2025
As explained above, given next day appointment for investigation followed by further next day appointment for remedial work
29 September 2025
The MOT tester appraised my car which was very nice to hear and the customer service staff couldn't have helped more.
29 September 2025
A lady came and offered me coffee, which was nice whilst I waited. I always wait much longer than the anticipated time given and there's not much to do there whilst waiting.
28 September 2025
Work was done fast and kept updated on my vehicle
28 September 2025
Efficient service. Like the video inspection and quicker than I expected
28 September 2025
Excellent staff.
28 September 2025
Good service. Car returned in immaculate condition both inside and out.
27 September 2025
Very efficient and the Team were very welcoming
25 September 2025
All staff are friendly efficient and very professional. The Plymouth branch is the best I have visited.
24 September 2025
See last answer.
23 September 2025
Brilliant
22 September 2025
Car done on time. Ideal.
22 September 2025
Pleasant surroundings
22 September 2025
Everything dealt with in a fuss free way. What is going to take place to the vehicle is explained and if anything unexpected crops up I would be contacted.
20 September 2025
Customer service is good but I get a feeling of pressured hard selling I don't appreciate this negativity!!
20 September 2025
Received excellent service for a fair price.
20 September 2025
A decent experience, if a little pricey for a 1200 mile from new 'check'
19 September 2025
Because I was completely satisfied?
19 September 2025
I thought the video was excellent
18 September 2025
The work was done fast
16 September 2025
Is a great match
16 September 2025
Knowledgeable and friendly staff
15 September 2025
Very good. Staff friendly helpful and knowledgeable
14 September 2025
Efficient staff, and everything completed on time
14 September 2025
Service at this dealership was first class and very attractive.
13 September 2025
Looked after from start to finish by Paul Wills.
FIND Ocean Plymouth BMW
Address
- St Modwen House, Longbridge Road, Plymouth, PL6 8LD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01752 202 828
Plymouth, Paignton, Torquay, Newton Abbot and Saltash
Address
- St Modwen House, Longbridge Road, Plymouth, PL6 8LD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01752 202 828
Plymouth, Paignton, Torquay, Newton Abbot and Saltash
Address
- St Modwen House, Longbridge Road, Plymouth, PL6 8LD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 16:00
- Sun:Closed
Phone
- 01752 202 828
Plymouth, Paignton, Torquay, Newton Abbot and Saltash
Address
- 12 Lister Close, Newnham Industrial Estate, Plympton, Plymouth, PL7 4BA
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01752 347181
Plymouth, Paignton, Torquay, Newton Abbot and Saltash
03 December 2025
I was extremely satisfied with my experience at BMW - the team made the entire purchase and delivery process smooth, welcoming, and enjoyable.